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Things you need to know

What your Funeral Director will need.

Your Funeral Director must present the Registrar General with specific information when the death is officially registered. This includes full name and address, occupation, place of birth, details of current and any previous marriages, ages of living children, and details about the deceased's parents. The information which is required is detailed in the personal profile record booklet which is available free from our Grahamstown office. Call Free 0800 500 003. Or you can view the questions (and fill in the form and email it) on the Plan Ahead form.

In addition, your Funeral Director will ask your preferences regarding the venue and type of service, whether your instruction is for a burial or cremation, the type of casket you wish to choose, and a variety of other questions which are designed to provide a service most suited to the deceased and the bereaved family.


What is embalming and why is it necessary?

Modern embalming ensures disinfection and preservation during the funeral period, and is considered necessary by most Funeral Directors for this reason. If viewing of the deceased is to take place, or transport of any distance is involved embalming is important to ensure a more natural appearance and to remove any health hazard. At Twentymans we have strict policy of embalming deceased persons who remain on our premises for more than 24 hours, or if the loved one is to be returned home, so as to comply with the OSH Act.


Do we get to choose what happens at the service?

Your Funeral Director will offer you sound professional advice based on experience. The content of the actual service is usually worked out between the family and the minister or celebrant. Please discuss your ideas and requests with your Funeral Director.


Do we view the deceased?

Funeral Directors know from experience that many people who are hesitant at first, later say how much they were helped in the grieving process by spending some time with the deceased prior to the funeral. For many people effective grieving and the subsequent readjustment cannot take place until it has been accepted that a loved one has died. In our experience viewing helps this acceptance, particularly if the death has been sudden or unexpected.

What about children at the funeral?

Children, like adults, need to go through a grieving process. Like adults, children learn that death is a part of life. Depending on the age of the child it is well worthwhile for parents or caregivers to talk with the children about death before it occurs. This helps to minimise the shock when it happens. The choice of whether children should attend the funeral may depend on the age of the child and the relationship with the deceased. In general we advise that children should attend.

Who chooses between burial and cremation?

When the wishes of the deceased are known they are followed. If they are not known then the choice is made by the executor and/or the family.

What happens to the casket at a cremation?

During a cremation the casket is cremated too, Twentymans always ensures that the casket you purchase is cremated in it's entirety (including handles, flowers, etc). Most crematoria in New Zealand are owned by the local municipal authority, and cremation procedures are set by law.

Will the Twentymans Funeral Services Funeral Director provide a cost estimate?

As members of the NZ Independent Funeral Homes LTD we are pleased to provide a written cost estimate without any obligation.

Estimates are available during office hours, Monday to Friday between 8am and 5pm

What services should I expect from a Twentymans Funeral Director?

NZIFH Funeral Directors comply with a strict code of professionalism and ethics. You can expect your Funeral Director to treat your requests with professionalism, dignity, and respect. As a general rule the Funeral Director will arrange the venue and liaise with clergy, celebrant, and cemetery or crematorium staff. Your Twentymans Funeral Director will also provide a hearse, a viewing room, qualified and attentive staff, and insert notices in the press. Your Funeral Director will provide a casket which meets the family's wishes and arrange appropriate floral tributes.

In addition we will arrange for the placement of ashes, purchase of a burial plot or organising a family grave to be reopened, and securing the official forms from the doctor or coroner.

What other services can a Twentymans Funerals Services Funeral Director provide?

In addition to the services outlined previously, Twentymans are also able to provide or organise an organist, sound system, video or audio recording, closed circuit video system, catering, and afterwards, the establishment of an appropriate memorial. We can arrange transportation for the deceased from other areas of the country or overseas if required.